The following general conditions of sale included in the "Law of Society Services of Information and Electronic Commerce " ( LSSICE ) are designed to regulate the contractual relationship between HERAMODELS born sale and the user uses the web www .heramodels.com .
Both the use of the website and the acquisition of the products displayed on this implies the acceptance, without reservation , of these general conditions.
This website is intended exclusively for adults and purchase by minors is not allowed.
The products offered on this website are NOT TOYS . For security they are intended for over 14 years.
It requires a delicate assembly preparation and so special attention and care is recommended. It is exclusive responsibility of handling customer.
The process may be conducted only in English.
Once you have accessed the online store, the recruitment process will follow the following steps:
• 1. Select the product to purchase.
• 2. Check the general data of the order and the information on the shipping costs.
• 3. Fill out the contact form, shipping and billing.
• 4. To make the payment, it will connect with the payment gateway (with secure protocol).
• 5. Final Order Summary and confirmation.
In any case, HERAMODELS inform the user, once the purchase procedure is completed, via email regarding all features: price, delivery and order tracking.
The price applicable to each product will be published on the website, and applied automatically by the purchasing process in the last phase.
HERAMODELS reserves the right to change its price list and offers without prior notice.
For information on ordering, the user will have email HERAMODELS Customer Support or through the contact form. In any case, it must be indicated in the message subject the order number that was assigned and indicated in the email confirmation of purchase.
The prices indicated for each product include applicable taxes by country. Not include shipping, handling, packaging, shipping insurance or any other facilities or any other type of tax, fee, fee or surcharge.
Under Directive 2011/83 / EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on the rights of consumers, Directive 93/13 / EEC and amending Directive 1999/44 / EC of the European Parliament and the Council and Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council repealing, the following points were established:
The user has the right of withdrawal on items purchased on the website belonging to HERAMODELS.
The user may return items purchased within 14 calendar days from the day following the day of receipt of the article by the intended transport service. In the event that the order was made up of several items and the items they had been sent separately, within 14 calendar days for a refund begin to run from the day following that on which receive through service corresponding transport, the last of the items in your order. After this period, the products shall be considered as compliant and accepted by the customer can not claim.
The user, prior to any return, you must inform the customer service department of HERAMODELS email@example.com bringing order number.Advance notice is essential.
Users may exercise their right to withdrawal in case of receipt:
Wrong, defective products with defects caused not by the carrier: The user may request to be sent a new right item without damage or to be reinstated the total amount paid (cost of the item plus shipping) by the same way in which payment was made. If the user chooses to be sent a new article, HERAMODELS bear the costs (cost of new items and shipping costs).
No wrong and flawless products: Users may exercise their right to return faulty products not without flaws, and request to be reinstated the total amount of the item. The costs of shipping the item may not be reinstated to the user, and the costs of shipping by the user to HERAMODELS borne by the user. It will proceed to refund the product cost after receiving the item by HERAMODELS, in perfect condition and in its original packaging within the HERAMODELS date you receive the product by the user 14 calendar days.
These conditions and guarantee period shall be governed by and construed in accordance with Spanish legislation in matters not expressly stated.
Both HERAMODELS as the user may exercise their rights to any dispute that may arise from the acquisition of products, in the appropriate Courts.
In the event that the user reside outside Spain, or a legal person, HERAMODELS and the user, expressly waive any other forum, submitting to the Courts of the city Alcobendas (Madrid)
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